Our information service to consumers

Logotyp för Konsument Europa och ECC-nätverket

Vägledning för konsumenter - Engelska

As a consumer, you can receive guidance from us at the Swedish Consumer Agency. We answer questions about purchasing goods and services. Our information service was previously called "Hallå konsument". The information service is a collaboration between several authorities and consumer agencies.

Translated page: This text has been translated from Swedish. The text and appearance of the page may look different from the original page.

How can you receive guidance?

  • Primarily, you can read here on the website. There, you will find answers to many questions we can guide you on.

  • You can also search through our frequently asked questions (In Swedish).

  • You can also use our AI chat. Our AI assistant answers many questions based on the information available to consumers here on the website. You are not talking to a real person.

  • If you do not find the answer, you cancontact our advisors via form, phone or chat.

About our information service to consumers

  • Our advisors can:

    • answer questions about what applies when you have purchased something (for example, regarding complaints and the right of withdrawal)
    • inform you about how to shop in an environmentally sustainable way
    • refer you to ECC Sweden (when you have purchased something from another EU country, Norway, Iceland or the United Kingdom)
    • refer you to other authorities, consumer agencies and municipal consumer guidance.

    What we cannot help you with

    There are some things our advisors cannot help you with. For example, we cannot:

    • contact companies, act as representatives or mediate between you and a company
    • assess your case, examine documents or interpret contracts
    • provide guidance on questions related to agreements between companies
    • help you with school assignments
    • help you write a complaint to ARN
    • help you write an application to the court.

  • The Swedish Consumer Agency collaborates with several other authorities and consumer agencies regarding our information service for consumers. Among other things, several of these authorities and agencies contribute information to our website.

    Find all of the actors involved in the cooperation

  • You can receive advice from ECC Sweden if you have made a purchase from another EU country, Norway, Iceland or the United Kingdom. ECC Sweden can also mediate between you and a company if you cannot reach an agreement.

    ECC Sweden is part of a network of consumer centres. In some cases, we may share your case with a centre in another country to try to reach a solution.

    ECC Sweden is part of the Swedish Consumer Agency and is part-financed by the European Commission.

  • The Swedish Consumer Agency’s information service to consumers was previously called Hallå konsument. We stopped using the name Hallå Konsument in February 2025, but we continue to offer the same information service as before.

Other ways to get guidance

  • Many municipalities also offer consumer guidance. The municipal advisors can often provide you with more personal support than we can.

    Municipal consumer guidance (in Swedish)

  • There are four consumer agencies that offer free guidance to you as a consumer. We at the Swedish Consumer Agency collaborate with these agencies in our guidance to consumers.

    The Swedish Telecom Advisors

    You can contact The Swedish Telecom Advisors regarding subscriptions for telephony, broadband, TV and fibre.

    Telekomradgivarna.se

    The Swedish Consumers' Banking and Finance Bureau

    You can turn to the Swedish Consumers' Banking and Finance Bureau for information and guidance on matters related to banks, loans and savings.

    Konsumenternas.se

    The Swedish Consumers' Insurance Bureau

    At the Swedish Consumers' Insurance Bureau, you can get information and guidance on insurance matters.

    Konsumenternas.se

    The Swedish Consumer Energy Markets Bureau

    The Energy Markets Bureau provides you with information and guidance on matters related to electricity, natural gas and district heating.

    Energimarknadsbyran.se

Proofread: 18 June 2025

The content is presented in collaboration with ECC Sweden, which is part of the ECC network and the Swedish Consumer Agency's information service. ECC Sweden is part-financed by the European Union.

The content of this website represents the views of the author only and it is his/her sole responsibility; it cannot be considered to reflect the views of the European Commission and/or the European Innovation Council and Small and Medium-sized Enterprises Executive Agency (EISMEA) or any other body of the European Union. The European Commission and the Agency do not accept any responsibility for use that may be made of the information it contains.

EU flag with the text 'Co-financed by the European Union'